Driving e-commerce and e-care digital transformation with impact of 172% sales increase via experience design across multiple channels that requires agile thinking and process. Managing the delivery of design within the studio including design deliverables, new project intakes, resourcing, staffing and planning. Design Process is essential in all of this, in order to run it efficiently and smoothly. This is the result of practicing different approaches till the moment I have found what fits best into our culture and style of working.